Veesix ::networks Data Protection Agreement & Privacy Notice / Policy Agreement Notice

Effective Date: 16 September 2024

This privacy notice explains how Veesix Networks Ltd handles your personal information. Our registered name is Veesix Networks Ltd, and our registered office is located at:

• Address: 124 City Road, London, EC1V 2NX, GB
• Telephone: +44 203 4884 616
• Email: support@veesix-networks.co.uk

1. What Information We Collect, Use, and Why

We collect and use the following types of personal information to provide and improve our services:

• Names and contact details
• Addresses
• Payment details (processed by Stripe, including card or bank information for transactions and direct debits)
• Transaction data (details about payments and purchases)
• Usage data (information about your interactions with our website and services)
• Account access information
• Website user information

We also collect personal information for various purposes including:

• Operating client or customer accounts (e.g., registration details, technical data about browsers and operating systems)
• Prevention, detection, investigation, or prosecution of crimes (e.g., names, contact information, client accounts)
• Information updates or marketing (e.g., names, contact details, marketing preferences)
• Compliance with legal requirements (e.g., names, contact information)
• Protecting client welfare (e.g., names, contact information)
• Dealing with queries, complaints, or claims (e.g., names, contact details, purchase history, relevant information from previous investigations)

2. Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The lawful bases include:

• Contract: Required to enter into or carry out a contract with you. All data protection rights apply except the right to object.
• Legal Obligation: Necessary to comply with the law. All data protection rights apply except the right to erasure, objection, and data portability.
• Legitimate Interests: For purposes such as improving services or customer support, without undue risk of harm. All data protection rights apply except the right to data portability.

You have the following rights regarding your personal information:

• Right of Access: Request copies of your personal information.
• Right to Rectification: Request corrections or deletions of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information.
• Right to Restriction of Processing: Request limitations on the use of your personal information.
• Right to Object to Processing: Object to the processing of your personal information.
• Right to Data Portability: Request transfer of your personal information to another organization.
• Right to Withdraw Consent: Withdraw consent where it is used as a lawful basis for processing.

To make a request or if you have concerns, please contact us using the contact details provided above. We will respond to your request without undue delay and within one month.

3. Our Lawful Bases for Data Collection

Our lawful bases for processing personal information include:

• Contract: To provide and improve products and services.
• Legal Obligation: To comply with the law.
• Legitimate Interests: For marketing and customer support.

4. Where We Get Personal Information From

We collect personal information directly from you.

5. Website Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide essential functionality. A cookie is a small file placed on your device when you visit our site.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled in our systems. They are typically set in response to actions made by you, such as setting privacy preferences, logging in, or filling out forms.
• Analytics Cookies: These cookies help us analyze how visitors use our site, enabling us to measure and improve performance. All information collected by these cookies is aggregated and therefore anonymous.
• Marketing Cookies: These cookies may be set by our advertising partners to profile your interests and show you relevant advertisements. They do not store personal information directly but are based on uniquely identifying your browser and internet device.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may impact your experience of our website and the services we offer. For more information on how to manage cookies, visit www.allaboutcookies.org.

If you have any questions or concerns about our use of cookies, please contact us via the "Contact Us" page or using the details at the top of this document.

6. How Long We Keep Information

We retain personal information for only as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The retention periods for different types of personal data are as follows:

• Personal and Contact Information: We retain this information for up to 6 years from the end of our relationship with you, in order to comply with legal and regulatory requirements.
• Payment and Transaction Data: We retain payment and transaction details for a minimum of 6 years to comply with financial and tax regulations.
• Account Access Information: We keep account access details for as long as your account is active. If you request the deletion of your account, we will retain relevant data for up to 6 months to ensure proper closure and to comply with any legal obligations.
• Marketing Preferences: We retain your marketing preferences for up to 2 years after your last interaction with us or until you request to withdraw your consent.
• Data Related to Queries, Complaints, or Claims: We retain records of queries, complaints, or claims for up to 6 years after the matter has been resolved, to address any potential follow-up and to comply with legal obligations.
• Legal and Compliance Data: We keep data required for legal compliance and audits for up to 6 years after the relevant legal obligation or audit is complete.

When the retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction procedures.

7. Who We Share Information With

We may share personal information with:

• Organisations we are legally obliged to share with.
• SendGrid, our third-party email service provider, for the purposes of sending registration confirmations, email verifications, password resets, maintenance updates and marketing campaigns.

8. How to Complain

If you have concerns about how we use your personal data, you can make a complaint to us using the contact details provided above. If you are still unhappy, you can also complain to the Information Commissioner’s Office (ICO):

• ICO’s Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline Number: 0303 123 1113
• Website: https://www.ico.org.uk/make-a-complaint

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.

Thank you for your trust in Veesix Networks Ltd.